QUESTION: From: Valser Oil and Gas Sent: Sept. 20, 2012 To: ATCS – Ask the Expert Subject: ISO TS29001/API Q1, Clause 8.4, Measurement, Analysis and Improvement Valser Oil and Gas asks the following about ISO TS29001/APIQ1 : API Q1, clause 8.4, identifies four areas that must be monitored for improvement.  These areas include customer satisfaction, product conformity, process trends and supplier performance.  Should internal audit results be used?  I would appreciate it if you would