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ISO 9001 & ISO TS29001/APIQ1, Customer Satisfaction
Many suppliers and a few consultants struggle with understanding as well as implementing ISO 9001 and ISO TS29001/API Q1 requirements for monitoring and measuring customer satisfaction. There’s a common belief that an organization is required to perform customer surveys. Although ISO 9001 and ISO TS29001/API Q1 do reference surveys as a possible method of obtaining customer feedback to determine satisfaction, it’s not the only way. As a matter of fact, conducting online surveys is probably