Supply Chain Management & Quality Audits, Part 1

Product quality, reliability and customer satisfaction are just a few of several reasons why managing supplier quality can be crucial to keeping satisfied customers.  Although not every supplier will require an onsite quality audit, but those companies that do should be predetermined based upon the impact that their service, product or process potentially has upon your company’s ability to meet your customer commitments and expectations.  Customers want products/services that meet their expectations (quality), and they want the product delivered on the date stated in their purchase order (on time delivery). Customers don’t want excuses, low/poor quality product or late deliveries. (more…)