The following question has been asked:
“Does a software company need to conform with or be capable of meeting CMMI level 3 guidelines in order to become ISO 9001:2008 certified?” Our company is working toward obtaining ISO 9001:2008 and CMMI certifications. I have studied ISO 9001 and mapped sections to CMMI goals and practices.
It appears that some sections of ISO 9001:2008 map to CMMI Level 3 process areas and practices e.g., section 5.6.1 ...
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customer satisfaction
API 7K – Can Engineering Be Excluded From The Quality Manual Scope?
Question: Sammy O. asks, can design and development be excluded from the scope of our API 7K product specification license and our API Q1 QMS manual?
ATCS Reply: Good question, however, according to the API's Advisory 6, dated June 10, 2011, API 7K is not listed as one of the product specifications where an exclusion can be taken from the product specification's design and development requirements. A copy of this advisory can be downloaded ...
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API speaks at ASQ, EED, Conference in Las Vegas, NV
Bill Aston, Chairman for ASQ, Energy & Environmental Division's Oil & Gas Committee, announces and encourages all interested quality professionals to attend the ASQ, EED's 38th conference.
This conference will be held in Las Vegas, NV from Sept. 26 to Sept. 28, 2011. A presentation related to ISO TS29001/API Q1 and ISO 9001 will be provided by the API. Other quality related presentations will be conducted by speakers from the ASQ, ...
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ISO 9001 & ISO TS29001/APIQ1, Customer Satisfaction
Many suppliers and a few consultants struggle with understanding as well as implementing ISO 9001 and ISO TS29001/API Q1 requirements for monitoring and measuring customer satisfaction. There’s a common belief that an organization is required to perform customer surveys.
Although ISO 9001 and ISO TS29001/API Q1 do reference surveys as a possible method of obtaining customer feedback to determine satisfaction, it’s not the only way. As a ...
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Supply Chain Management & Quality Audits, Part 1
Product quality, reliability and customer satisfaction are just a few of several reasons why managing supplier quality can be crucial to keeping satisfied customers. Although not every supplier will require an onsite quality audit, but those companies that do should be predetermined based upon the impact that their service, product or process potentially has upon your company’s ability to meet your customer commitments and expectations. ...
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