Many suppliers and a few consultants struggle with understanding as well as implementing ISO 9001 and ISO TS29001/API Q1 requirements for monitoring and measuring customer satisfaction. There’s a common belief that an organization is required to perform customer surveys.
Although ISO 9001 and ISO TS29001/API Q1 do reference surveys as a possible method of obtaining customer feedback to determine satisfaction, it’s not the only way. As a ...
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quality management system
Quality System Poll & Results
ISO 9001, ISO TS 29001/APIQ1, Six Sigma, Lean and 5S, which management system ranks highest among Q-Blog readers? See instant results here. http://tinyurl.com/QMS-Poll ...
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ISO 9001 Registration and Organizational Merger
ATCS – Q-BLOG, ASK THE EXPERT – Nov. 2010
QUESTION:
From: Donald R.
Sent: Nov. 3, 2010
To: Ask the Expert - ATCS
Subject: ISO 9001:2008 Certification question – Organizational merger
My federal agency is comprised of many different internal organizations. We have a scenario where a recently ISO 9001:2008 certified organization is planned to be merged with a non-certified organization that has no tpye of management system. ...
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