Many suppliers and a few consultants struggle with understanding as well as implementing ISO 9001 and ISO TS29001/API Q1 requirements for monitoring and measuring customer satisfaction. There’s a common belief that an organization is required to perform customer surveys.
Although ISO 9001 and ISO TS29001/API Q1 do reference surveys as a possible method of obtaining customer feedback to determine satisfaction, it’s not the only way. As a ...
Read More
Uncategorized
Determining Acceptance Criteria for Metal Defects
We have some metals and we would like to know which standard to buy to determine appropriate acceptance criteria for different metals “defects” for example, rust, halo effect, etc.
Monica P. - August 24, 2009
Dear Ms. Monica P,
Without knowing any of the specifics about your company’s product such as material type, design requirements or the product’s intended end use, I can only make a general recommendation that your company purchase a copy ...
Read More
Merging ISO 9001 Certified and Non-certified Organizations
My federal agency is comprised of many different internal organizations. We have a scenario where a recently ISO 9001:2008 certified organization is planned to be merged with a non-certified organization that has no type of management system. The certified organization’s certification runs for three years but it will be more closely integrated with the non-certified organizations. Will the merger affect the certified organization’s certification? ...
Read More
Quality System Poll & Results
ISO 9001, ISO TS 29001/APIQ1, Six Sigma, Lean and 5S, which management system ranks highest among Q-Blog readers? See instant results here. http://tinyurl.com/QMS-Poll ...
Read More