Many suppliers and a few consultants struggle with understanding as well as implementing ISO 9001 and ISO TS29001/API Q1 requirements for monitoring and measuring customer satisfaction. There’s a common belief that an organization is required to perform customer surveys.
Although ISO 9001 and ISO TS29001/API Q1 do reference surveys as a possible method of obtaining customer feedback to determine satisfaction, it’s not the only way. As a ...
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QMS Basics
Corrective & Preventive Actions Explained
A standard requirement for every ISO 9001 and ISO TS29001/APIQ1 quality management system is to have documented procedures for corrective and preventive actions.
Explanation: A corrective action is “REACTIVE” and a Preventive action is “PROACTIVE”. Any action taken to prevent the reoccurrence of a nonconforming condition will always be a corrective action, not a preventive action. This is because the action taken addresses a nonconforming ...
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Supply Chain Management & Quality Audits, Part 4
Supplier Management and Quality Audits has been the primary focus of our past discussions presented in parts 1, 2 and 3. The key points covered in each of these parts are as following.
Supplier Chain Management & Quality Audits, Part 1:
The importance of conducting supplier quality audits
Which suppliers should be audited
The potential impact that poor supplier performance can have on customer satisfaction.
The Purchaser’s duty ...
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ISO TS29001/API Q1 Requires Control of Documents
QUESTION:
From: Mike G.
Sent: May 12, 2011
To: Ask the Expert – ATCS
Subject: ISO TS29001/API Q1, Clause 4.2.3, Control of Documents
Is it acceptable to stamp QMS documents as uncontrolled and then post it in a work area? An audit is in progress and we are having a little bit of a debate over this point.
RESPONSE:
From: Bill Aston, ATCS –Q-Blog, Ask The Expert
Sent: May 12, 2011
To: Mike G.
Subject: ISO TS29001/API Q1, ...
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Supply Chain Management & Quality Audits, Part 3
An audit is an audit, right? Absolutely not! Knowing how to differentiate between a supplier quality audit, quality system certification audit and an internal audit is essential for effective audit planning. Let’s quickly review the primary purpose of each of these audit types.
Supplier quality audit: The primary intent of a supplier quality audit should be to assess the supplier’s ability to provide a product or service that meets ...
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Determining Acceptance Criteria for Metal Defects
We have some metals and we would like to know which standard to buy to determine appropriate acceptance criteria for different metals “defects” for example, rust, halo effect, etc.
Monica P. - August 24, 2009
Dear Ms. Monica P,
Without knowing any of the specifics about your company’s product such as material type, design requirements or the product’s intended end use, I can only make a general recommendation that your company purchase a copy ...
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