Aston Technical Consulting Services
Quality management system consulting, audits, certification and API Q1, API Q2, and ISO 9001 Auditor training courses
Many suppliers and a few consultants struggle with understanding as well as implementing ISO 9001 and ISO TS29001/API Q1 requirements for monitoring and measuring customer satisfaction. There’s a common belief that an organization is required to perform customer surveys.
Although ISO 9001 and ISO TS29001/API Q1 do reference surveys as a possible method of obtaining customer feedback to determine satisfaction, it’s not the only way. As a ...
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A standard requirement for every ISO 9001 and ISO TS29001/APIQ1 quality management system is to have documented procedures for corrective and preventive actions.
Explanation: A corrective action is “REACTIVE” and a Preventive action is “PROACTIVE”. Any action taken to prevent the reoccurrence of a nonconforming condition will always be a corrective action, not a preventive action. This is because the action taken addresses a nonconforming ...
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Supplier Management and Quality Audits has been the primary focus of our past discussions presented in parts 1, 2 and 3. The key points covered in each of these parts are as following.
Supplier Chain Management & Quality Audits, Part 1:
The importance of conducting supplier quality audits
Which suppliers should be audited
The potential impact that poor supplier performance can have on customer satisfaction.
The Purchaser’s duty ...
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QUESTION:
From: Mike G.
Sent: May 12, 2011
To: Ask the Expert – ATCS
Subject: ISO TS29001/API Q1, Clause 4.2.3, Control of Documents
Is it acceptable to stamp QMS documents as uncontrolled and then post it in a work area? An audit is in progress and we are having a little bit of a debate over this point.
RESPONSE:
From: Bill Aston, ATCS –Q-Blog, Ask The Expert
Sent: May 12, 2011
To: Mike G.
Subject: ISO TS29001/API Q1, ...
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QUESTION:
From: Fred R.
Sent: April 18, 2011
To: Ask the Expert – ATCS
Subject: How much will API Q1 Certification Cost?
Our company is interested in getting API Q1 certified. How much does it cost for certification?
RESPONSE:
From: Bill Aston, ATCS –Q-Blog, Ask The Expert
Sent: April 18, 2011
To: Fred R.
Subject: How much will API Q1 Certification Cost?
Dear Mr. Fred R.,
The cost of ISO TS29001/API Q1 certification can't be estimated ...
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An audit is an audit, right? Absolutely not! Knowing how to differentiate between a supplier quality audit, quality system certification audit and an internal audit is essential for effective audit planning. Let’s quickly review the primary purpose of each of these audit types.
Supplier quality audit: The primary intent of a supplier quality audit should be to assess the supplier’s ability to provide a product or service that meets ...
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