Supply Chain Management & Quality Audits, Part 4

Supplier Management and Quality Audits has been the primary focus of our past discussions presented in parts 1, 2 and 3.  The key points covered in each of these parts are as following. Supplier Chain Management & Quality Audits, Part 1: The importance of conducting supplier quality audits Which suppliers should be audited The potential impact that poor supplier performance can have on customer satisfaction. The Purchaser’s duty to control outsourced processes and ensure requirements have been met. Supplier Chain Management & Quality Audits, Part 2: Auditor selection, training, experience and qualification requirements Proactive management of customer satisfaction Short and (more…)

ISO TS29001/API Q1 Requires Control of Documents

QUESTION: From: Mike G. Sent: May 12, 2011 To: Ask the Expert – ATCS Subject: ISO TS29001/API Q1, Clause 4.2.3, Control of Documents Is it acceptable to stamp QMS documents as uncontrolled and then post it in a work area? An audit is in progress and we are having a little bit of a debate over this point. RESPONSE: From: Bill Aston, ATCS –Q-Blog, Ask The Expert Sent: May 12, 2011 To: Mike G. Subject: ISO TS29001/API Q1, Clause 4.2.3, Control of Documents Dear Mr. Mike G., Yes, uncontrolled documents can be used or posted in the work area.  However, (more…)

API Q1 Certification Costs

QUESTION: From: Fred R. Sent: April 18, 2011 To: Ask the Expert – ATCS Subject: How much will API Q1 Certification Cost? Our company is interested in getting API Q1 certified.  How much does it cost for certification? RESPONSE: From: Bill Aston, ATCS –Q-Blog, Ask The Expert Sent: April 18, 2011 To: Fred R. Subject: How much will API Q1 Certification Cost? Dear Mr. Fred R., The cost of ISO TS29001/API Q1 certification can’t be estimated without first identifying the differences between the present quality system verses ISO TS29001/API Q1 requirements.    For this purpose, I’d highly recommend that a (more…)

Supply Chain Management & Quality Audits, Part 3

An audit is an audit, right?  Absolutely not!  Knowing how to differentiate between a supplier quality audit, quality system certification audit and an internal audit is essential for effective audit planning. Let’s quickly review the primary purpose of each of these audit types. Supplier quality audit:  The primary intent of a supplier quality audit should be to   assess the supplier’s ability to provide a product or service that meets industry and customer requirements. Quality system certification audit:  The primary purpose of this audit is to assess an organization’s conformance with defined quality system requirements such as ISO 9001 or ISO (more…)

Determining Acceptance Criteria for Metal Defects

We have some metals and we would like to know which standard to buy to determine appropriate acceptance criteria for different metals “defects” for example, rust, halo effect, etc. Monica P. – August 24, 2009 Dear Ms. Monica P, Without knowing any of the specifics about your company’s product such as material type, design requirements or the product’s intended end use, I can only make a general recommendation that your company purchase a copy of Volume 5 of the American Society for Metals Handbook for Surface Engineering. This handbook contains a wealth of information regarding metal surface requirements for electroplating, (more…)

Merging ISO 9001 Certified and Non-certified Organizations

My federal agency is comprised of many different internal organizations. We have a scenario where a recently ISO 9001:2008 certified organization is planned to be merged with a non-certified organization that has no type of management system. The certified organization’s certification runs for three years but it will be more closely integrated with the non-certified organizations. Will the merger affect the certified organization’s certification? Do you have any insights on how these types of occurrences typically affect the management system itself when an organization that is certified for 100% of its operations now becomes 50% of a larger organization? It’s (more…)

Quality System Poll & Results

ISO 9001, ISO TS 29001/APIQ1, Six Sigma, Lean and 5S, which management system ranks highest among Q-Blog readers?  See instant results here.  http://tinyurl.com/QMS-Poll (more…)

Supply Chain Management & Quality Audits, Part 2

The effectiveness of your organization’s supplier quality program hinges on one key item; that is selecting experienced and trained Auditors. Assigning inexperienced or untrained personnel to conduct an audit will sabotage the audit before it begins.  If your organization is willing to invest the resources required to conduct supplier quality audits, then it should ensure that a plan is in place to identify the persons best suited to conduct the audit.  Consider the following when selecting personnel to serve as Auditors. Their level of expertise as related to the product/process being audited Work experience Auditor training and knowledge of the (more…)

Supplier Product Quality Criteria

ATCS – Q-BLOG, ASK THE EXPERT – Aug. 2009 QUESTION: From: Sam Z. Sent: August 7, 2009 To: Ask the Expert – ATCS Subject: Supplier product quality criteria Which standards are for Mechanical Inspections? RESPONSE: From: Bill Aston, ATCS –Q-Blog, Ask The Expert Sent: August 7, 2009 To: Sam Z. Subject: Supplier product quality criteria Dear Mr. Sam Z, In order to determine the applicable mechanical inspection standard for any product, the standards or other criteria used for the design and manufacture of the product must first be identified. As an example, if you are inspecting a tank and the (more…)

Supplier quality criteria for various metal defects

ATCS – Q-BLOG, ASK THE EXPERT – Aug. 2009 QUESTION: From: Monica P. Sent: August 24, 2009 To: Ask the Expert – ATCS Subject: Supplier quality criteria for various metal defects Which-standard, information-request, we have some metals and we would like to know which standard to buy or get to get a quality criteria for different metals “defects” for example, rust, halo effect, etc. RESPONSE: From: Bill Aston, ATCS –Q-Blog, Ask The Expert Sent: August 26, 2009 To: Monica P. Subject: Supplier quality criteria for various metal defects Dear Ms. Monica P, Without knowing any of the specifics about your (more…)

ISO 9001 Registration and Organizational Merger

ATCS – Q-BLOG, ASK THE EXPERT – Nov. 2010 QUESTION: From: Donald R. Sent: Nov. 3, 2010 To: Ask the Expert – ATCS Subject: ISO 9001:2008 Certification question – Organizational merger My federal agency is comprised of many different internal organizations. We have a scenario where a recently ISO 9001:2008 certified organization is planned to be merged with a non-certified organization that has no tpye of management system. The certified organization’s certification runs for three years but it will be more closely integrated with the non-certified organizations. Will the merger affect the certified organization’s certification? Do you have any insights (more…)

ISO 9000 Procedure for Engineering Change Management

ATCS – Q-BLOG, ASK THE EXPERT – July 2010 QUESTION: From: Craig W. Sent: Tuesday, July 13, 2010 8:52 AM To: ATCS Subject: ISO 9000 standard question – ECM process Hello, We are a small company with very few well structured procedures and need to adopt a procedure for our ECO process.  We have decided to follow the ISO 9000 procedure for engineering change management.  I am unsure which particular standard we need to buy.  I am pretty sure if we just purchase the ISO 9000 – Quality Management (12th Edition Compendium) documentation from the ANSI website, it will contain (more…)