Tag Archives: customer satisfaction

API Q1, 9th edition – Risks, Contingency Plans and MOC

QUESTION: From: Darcy K. Sent: May 10, 2014 To: ATCS – QBlog, Ask The Experts Subject: API Q1, 9th edition, Risks, Contingency Plans and MOC In regard to MOC Process, in your opinion, would it be effective to tie this … Continue reading

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API Q1, 9th Ed., Quality Policy vs. Objectives

QUESTION: From: T.S. , Tercel Oilfield Sent: Jan. 20, 2014 To: ATCS – QBlog, Ask The Experts Subject: API Q1, 9th Ed., Quality policy and Objectives Am I correct in saying that Objectives should establish the highest overall expectation and … Continue reading

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Monitoring & Measurement of Product

QUESTION: From: ASQ ATE Sent: Jan. 28, 2014 To: ATCS – QBlog, Ask The Experts Subject: ISO 9001:2008 and API Q1, 8th & 9th Ed., Monitoring Measurements & Improvement ISO 9001:2008 states in 8.2.4 Monitoring and measurement of product: “Evidence … Continue reading

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API Q1, 9th Edition, Risk Management

QUESTION: From: Razif, Valser Oil and Gas Sent: July 26, 2013 To: ATCS – QBLOG, Ask the Experts Subject: What Reference Can I Use To Develop an API Q1, Risk Management Procedure? I am new to this area of quality … Continue reading

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API Q1, Clause 8.4, Measurement, Analysis & Improvement

QUESTION: From: Valser Oil and Gas Sent: Sept. 20, 2012 To: ATCS – Ask the Expert Subject: ISO TS29001/API Q1, Clause 8.4, Measurement, Analysis and Improvement Valser Oil and Gas asks the following about ISO TS29001/APIQ1 : API Q1, clause … Continue reading

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Does CMMI, Level 3 Conformance Ensure ISO 9001 Certification?

The following question has been asked: “Does a software company need to conform with or be capable of meeting CMMI level 3 guidelines in order to become ISO 9001:2008 certified?” Our company is working toward obtaining ISO 9001:2008 and CMMI … Continue reading

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API 7K – Can Engineering Be Excluded From The Quality Manual Scope?

Question:  Sammy O. asks, can design and development be excluded from the scope of our API 7K product specification license and our API Q1 QMS manual? ATCS Reply: Good question, however, according to the API’s Advisory 6, dated June 10, … Continue reading

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API speaks at ASQ, EED, Conference in Las Vegas, NV

Bill Aston, Chairman for ASQ, Energy & Environmental Division’s Oil & Gas Committee, announces and encourages all interested quality professionals to attend the ASQ, EED’s 38th conference. This conference will be held in Las Vegas, NV from Sept. 26 to … Continue reading

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ISO 9001 & ISO TS29001/APIQ1, Customer Satisfaction

Many suppliers and a few consultants struggle with understanding as well as implementing ISO 9001 and ISO TS29001/API Q1 requirements for monitoring and measuring customer satisfaction.  There’s a common belief that an organization is required to perform customer surveys. Although … Continue reading

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Supply Chain Management & Quality Audits, Part 1

Product quality, reliability and customer satisfaction are just a few of several reasons why managing supplier quality can be crucial to keeping satisfied customers.  Although not every supplier will require an onsite quality audit, but those companies that do should … Continue reading

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